Forgot your User ID or Password?

To get your User ID

If you forgot your User ID, you’ll need to contact your sales representative directly to access that information. We apologize for any inconvenience, but this is done to ensure your account information is protected.

To reset your password

In order to reset your password, we ask that you verify your identity by entering your current User ID and completing information from any invoice you have received from UGIES.

Where do I find this information?

User ID:

Customer Number:
Invoice Number:
Current Charges Amount:

You will be able to change your password again once online access is restored.